cuisinart dcc-2000 coffee-on-demand 12-cup programmable coffeemaker

Rating:
Date: 2008-06-27
Cuisinart is wonderful
I really like the Cuisinart brand as it is usually high quality. We had this coffee pot for 6 months and it stopped working. I was very frustrated and upset as I no longer had the receipt. I thought we were out of luck but we called them to see if they had any suggestions. They apologized for the inconvinience and said they would get a new one in the mail that day!!! We didn't even ask for a replacement they brought it up. They also sent a pre-paid lable to send the defective one back. The person on the phone was very nice and assured us that Cuisinart stands behind their products. They didn't even ask about the reciept. Now I'm still not thrilled the first one broke, but that happens sometimes. I am happy that this company is willing to back up their product and they make it hassle free. I had my new coffee pot 3 days after the phone call and it works wonderfully.

Rating:
Date: 2008-06-20
Great addition to our office!
We purchased one of these for our office about 6 months ago and had a standard one as well. However, after about 4 months we had more coffee drinkers loving and less mess - no more dripping. My staff love it and the coffee is great. Now we have two and they are used with great fondness. Linda Johnson

Rating:
Date: 2008-06-14
Mixed
I bought this coffee maker based on my percieved ease of use. My friend bought one last year. I wish I had watched him clean it up. I was trying to avoid cleaning a narrow neck carafe. What I like and don't like...
Pros:
1. Makes good coffee
2. Easy to clean the coffee "bucket" carafe.
3. No glass or narrow neck carafe cleanup required.
4. Auto off
5. I like the way it looks.
Cons:
1. It uses about 25% more coffee, for the same amount of water in my old Braun auto drip. The Braun coffee basket is cone shaped and perhaps this concentrates the coffee?
2. Placement of the water level gauge, rear, right handside corner, limits counter choices.
3. The top lid is hard to clean. The heated hot water is fed through this lid and drips over the coffee basket. Coffee residue naturally builds up on this lid, as in other auto drip units. The lid uses a multi-hole pattern, like a flat shower head. The coffee residue builds up between the holes.

Rating:
Date: 2008-06-09
Do not buy
We bought this coffee maker in June, 2006. I was so excited about the lack of a carafe and for several months, this coffee maker exceeded my expectations...until it quit working. Some days it worked, some days it didn't. Some days it took 2 hours to start a brew, some days it never started.

I called Cuisinart support, who told me to use a vinegar/water solution because my problem was a clogged hole due to mineral build up. We went through a gallon of vinegar. It didn't help.

They've not responded to me and we finally just went out and got a Mr. Coffee coffee maker for half the price because I can't go without my coffee. Buyer beware, this model has major issues that Cuisinart won't address.

Rating:
Date: 2008-06-07
Love it and no dripping pot to clean
I love it - coffee stays hot, no pot to drip onto the counter, easy to refill my cup, area to fill water is small but I had no problem with a regular measuring cup. Only issue is we can't fit our travel mugs under the spout but we just dispense coffee into a pyrex first on the days we take the coffee with us. A 14oz disposable travel cup will fit. I've owned too many coffee makers and this one so far is a winner.

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